Personal | Business

Sign in or Register

Shop
Phones
Phones
Upgrades
Apple iPhone
iPhone 16
Android phones
Refurbished phones
Tablets, laptops and dongles
Tablets
Apple iPad
Android tablets
Laptops
Dongles and mobile WiFi
SIMs and Tariffs
Pay Monthly SIMs
Pay As You Go SIMs
Tariffs
International
Top-up
Essential Plan
Accessories and more
Tech and accessories
Apple Watch
Smartwatches
AirPods
Coming soon
Great deals
Why O2
Flexibility
O2 Switch up
O2 custom plans
Multisave
O2 Recycle
Click and collect
Perks
O2 Extras
Volt
Priority tickets and offers
Perks at O2 venues
Pay As You Go Rewards
Services
Manage your account
Keeping kids safe online
Ideas and Inspiration
Insurance
Connected
Coverage checker
Network coverage
5G coverage
O2 WiFi
Using your phone abroad
Live bigger with Volt
Discover extra benefits
See all the reasons to choose O2
Why join O2?
Help
Help and support
Account
Products and services
Device guides
Network and international
Safety and security
Most popular
Activating your SIM
eSIM
How to track your order
Payment support
Understanding your bill
Useful links
Store locator
Network status
Faulty device
Virgin Media O2
Fraud help
Contact us
O2 Community
My O2 App
Contact us

My O2
Search
Basket

Help
Device Help

Device help

Step-by-step interactive guides to set up, manage and troubleshoot your device.

Search

Choose a manufacturer

Apple
Samsung
Google
Xiaomi
Honor
OPPO
Doro
Huawei
Sony
Nothing
OnePlus
Nokia
Motorola
Lenovo
Alcatel

Most popular devices

Image Lenovo Tab M10

Image Apple iPad (10th Generation)

Apple iPad (10th Generation)

Image Apple iPad (9th Generation)

Apple iPad (9th Generation)

Image Apple iPad Air 11 (M3) (2025)

Apple iPad Air 11 (M3) (2025)

Image Samsung Galaxy Tab S9 FE 5G

Samsung Galaxy Tab S9 FE 5G

Image Samsung Galaxy Tab A 10.1 (2016)

Samsung Galaxy Tab A 10.1 (2016)

Image Apple iPad Air 13 (M3) (2025)

Apple iPad Air 13 (M3) (2025)

Image Apple iPad (11th Generation)

Apple iPad (11th Generation)

Image Samsung Galaxy Tab S9 Ultra 5G

Samsung Galaxy Tab S9 Ultra 5G

Image Huawei MediaPad T5

Huawei MediaPad T5

Image Apple iPad Pro 11 (2024)

Apple iPad Pro 11 (2024)

Image Samsung Galaxy Tab S8 5G

Samsung Galaxy Tab S8 5G

Image Apple iPad mini (6th Generation)

Apple iPad mini (6th Generation)

Image Apple iPad Air 11 (2024)

Apple iPad Air 11 (2024)

Image Samsung Galaxy Tab S4

Samsung Galaxy Tab S4

Image Apple iPad Pro 12.9 (2022)

Apple iPad Pro 12.9 (2022)

Image Apple iPad Pro 11 (2022)

Apple iPad Pro 11 (2022)

Image Apple iPad (5th gen.)

Apple iPad (5th gen.)

Image Apple iPad mini (2019)

Apple iPad mini (2019)

Image Apple iPad Air (2022)

Apple iPad Air (2022)

Image Apple iPad Air (2020)

Apple iPad Air (2020)

Image Apple iPad Air (2019)

Apple iPad Air (2019)

Find a store
Check our network
Sign in to My O2
Track my order
Search

Popular in shop

iPhone 16 Pro Max
iPhone 16 Pro
iPhone 16
Apple Watch Series 10
Apple iPad A16
Samsung Galaxy S25 Ultra
Samsung Galaxy S25
Samsung Galaxy Z Flip6
Google Pixel 9 Pro XL
Google Pixel 9 Pro
SIM Only Deals
Virgin Media broadband deals

Help and Support

Help home
Contact us
My O2
Collection and delivery

Shop

Phones
Tablets
Pay Monthly SIM
Collection and delivery
Virgin Media O2 Joint Venture

Facebook
Youtube
X
Instagram

About O2
Better Connections Plan
Careers
News & PR
Sponsorship
Virgin Media and O2

Accessibility
Terms & Conditions
Privacy policy
Cookie policy
Modern Slavery Statement

©2025 Telefonica UK Limited

In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)